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Garage Door Spares » Customer Feedback


Customer Feedback for Garage Door Spares

I would personally like to thank all our customers for their custom, and for taking their time to kindly send an e-mail regarding our service, Thank you.

We also appreciate any feedback regarding ways in which we could improve our service and products.

Below is just a small number of our customers e-mails with their feedback


Tony Joyce


Thank you very much. can you help me by giving me a set of instructions to do the repair

Once again thank you for the fastes order I have ever had


Tony Joyce


From: Trevor Mitchell,
Subject: Re: Garage Door spares: Shipping Confirmation
Date: 25 July 2011

Hello GDS,

Received my order on Sat, thankyou very prompt service.

Downloaded the fitting instructions from your site and got the cables replaced on Sun. The instructions were excellent.

I agree with the comment on your site, the tool kit (tension bars, allen key, split pin punch etc) are essential people trying to do this job without the correct tools are only asking for trouble.

I had been quoted 140 pounds for a company to do this cost me 22 pounds and 2 hours work!

Excellent service will happily recommend GDS to anyone.


Trevor Mitchell
Bombardier Aerospace Shorts Nacelles Design Department


From: Tim Perry
Subject: RE: Garador parts needed - photos attached
Date: 21 July 2011

Hi Richard

Package received this morning - many thanks for the great service. regards



From: Spike
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 13146]
Date: 21 July 2011

Great service, it just arrived.



From: M.Moore.

Subject: invoice no. 13145- 07/20/11 Date: 21 July 2011

Ordered a.m. Wednesday, arrived early a.m. Thursday. Fantastic. fitted and job complete.

Thank you very much.

Sticker inside garage door,

will recommend when possible.



From: David Subject: recent purchase Date: 20 July 2011

Hi Richard

ordered, received and fitted your garage door repair "kit" all within 3 days, thanks and thanks for the online instructions

regards David


From: paul
Subject: purchase of Weesex roller channel tracks
Date: 7 July 2011

Dear Richard,

just a quick note to say thank for the recent quality service I received regarding the above item.

It arrived yesterday afternoon while I was on the garage and within minutes the channels were fitted and the door working properly.

The website was easy to use, the order updates were prompt and the goods arrived really quickly.

So, again I'll say thank you.

best regards

Paul Irwin


From: dave johnson
Subject: RE: Cables for an up and over Henderson garage door
Date: 5 July 2011

Hi Richard
Thank you for the cables which I received this morning, very fast and efficient, now my task is to install but I say again, very impressed with the service all-round. Once again thank you.

Best Regards:

Dave Johnson


From: kenneth austen
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 12362]
Date: 1 July 2011

Many Thanks,

the Item arrived very quickly and have fitted with no problems. The garage door was in a mess for some years I gather, Lock busted, door dented. So decided to do a search and found your site which took me by surprise with your offers and prices, to find parts for a door fitted back in 1975, has to be a winner. So Thanks again for your prompt service.

Have passed on your site details.

Best wishes
Ken Austen


From: E. McLeod
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 12585]
Date: 23 June 2011

Received both springs for my Henderson Garage Door this afternoon, my son has fitted them with no problems.

Thank you for your prompt and efficient service.

Mrs Elaine McLeod


Subject: garage door kit
Date: 5 June 2011

great service ,thank you for your advice and help and prompt service .all fitted and working . order no 12284


From: Nick Welch
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 12116]
Date: 26 May 2011

Hi Richard,

Parts arrived yesterday, fitted this morning - with a few extra turns on the spring the door is now as light as a feather!

Great service and EXCELLENT instructions (from the website).

Many thanks,
Nick Welch


From: Simon
Subject: Contact Us From: Simon
Date: 24 May 2011

Just a quick comment...absolutely amazing service.
Ordered new cables yesterday....arrived today.
No idea how to replace until I came back to your site...full clear instructions.

Job done.

In a world of very poor customer service its refreshing to deal with a good company.

Many thanks.


From: Tony Poundsbery
Subject: Contact Us From: Tony Poundsbery
Date: 12 May 2011

Hello Richard @ GDSHello Richard @ GDS

Yesterday afternoon I phoned you re my garage door. Today, less than 24 hrs later, I have downloaded the instructions and received the repair parts from you and completed the job!

What a great service (and price).

I will be very happy to recommend your company to others.

Many thanks Tony


From: John Osmond
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 11886]
Date: 10 May 2011

Hi Guys,

Kit arrived today!
Thank you..... will now study instructions with great care!
V best...... 10/10 for service - best internet company I have ever used!



From: W. Farmer
Subject: Contact Us From: W. Farmer
Date: 28 April 2011


I would like to thank you for your most efficient service replacing my garador replacement garage door knob.

Your response was exceptional in all respects, and I shall certainly recommend you to my friends.

Many thanks again,

Bill Farmer


Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 11383]
Date: 19 April 2011


Fixed and Working
Thanks for the whopper of
a great service

Very Good 10/10

Regards ... P D


From: Bowman Austin
Subject: Thanks
Date: 5 April 2011

Hi Richard,

Thanks to all at GDS for the quick service.
The parts I bought have been fitted and have resolved the problem.
Nice idea with the sticker, its now on the back of the door for reference should I ever need parts in the future.

Austin Bowman

BMC (Engineering Solutions) Ltd


From: Janith Robertson
Subject: Contact Us From: Janith Robertson
Date: 1 April 2011

Hello Richard

Many thanks for the garage door repair kit which arrived today.
That will keep hubby busy for a little while!

Best wishes for continued success in your business.



From: Rogers Michael
Subject: Garador Parts
Date: 30 March 2011

Hi Richard,

I recieved the parts i orderd on 27/03/11 ,
I would like to thank you for a very prompt service i will definately recommmend you ,
once again thanks ,

Kind regards Mike


From: peterlyn
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 10834]
Date: 30 March 2011

Dear Sirs,

My order came yesterday (29th) first post, everything is fine, and I just wanted to tell you that I am very pleased with your service and fast attention to my small order.

I have a 28 year Henderson Merlin door which is in excellent condition, and it is nice to know that I can obtain spares for it so easily.

Regards Peter Friend.


From: Sam
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 10363]
Date: 10 March 2011

The springs did arrive within 24hours and fitted.

Thanks very much for the quick and efficient services.


Sam Samra


Subject: spring
Date: 10 March 2011

Dear Richard

many thanks for your extremely prompt service, I couldn't be more pleased.

Robert Goodall.


From: Colin Cooper
Subject: Re: Garage Door spares: Shipping Confirmation [ORDER#: 10318]
Date: 2 March 2011

Dear GDS,

Thank you, sorry my typing was erratic and you may have two messages but they mean the same.

Great web site too!

Best wishes, Colin.


From: roger peers
Subject: RE: Garage Door spares: Shipping Confirmation [ORDER#: 10259]
Date: 2 March 2011


Just receive handle. Thanks for prompt service.

Will definately stick your details to the inside of garage door for further reference.



From: Ian Dunne
Subject: RE: Spare part for Henderson garage door
Date: 23 February 2011

Hi Richard

Thanks for your help (the only person to be helpful so far!), I have ordered part from you and apparently it's on its way.

Thanks again

Kind Regards Ian Dunne.